Negotiating Beyond The Limit

Pierre Dolet writes his Notes from the Cube from Customer Care in the Sales Dept. . . .

Here’s an idea: when you’re getting something for nothing, don’t keep negotiating for a better deal.

It is amazing how customers, receiving a promotional bonus or discount or, simply, benefiting from an accounting error in their favor, then come back and push push PUSH for that ineffable, insatiable, unfulfillable “More.”

They won’t say “More”; they won’t admit to greed in wanting “More”; they may even feel cheated if they don’t get “More” – but they want it nevertheless, without reason, right, or justification. It must be a primal urge, like gorging oneself at the table long after the stomach has protested “Please, not one bite more: I’ll burst!” Once, back in the primeval ooze of human existence, the crayfish-that-became-a-man must have been starved for cash and . . .

More. Keep noodging, niggling, nudging, scratching, tapping, pressing, pissing me off with your neverending unworded whine for “More.”

More.

And I will not tell you this, because this is business, and the company wants your future business.

Yes: we, too, want “More.”